SnowJourneyJapan LLC (“we,” “us,” or “our”) handles personal information collected through our website and our ski and snowboard lessons and related services in accordance with this Privacy Policy.
1. Personal Information We Collect
We may collect the following information when customers make reservations, contact us, or use our services:
- Name
- Email address
- Telephone number
- Nationality and preferred language
- Age and gender
- Height, weight, and shoe size
- Skiing or snowboarding experience and ability level
- Preferred lesson date, time, location, and content
- Accommodation, meeting-place, and transportation information
- Information about accompanying persons and other participants
- Information necessary to provide lessons safely, including injuries, medical conditions, and allergies
- Details of enquiries and communications
- Payment and reservation information
- Website usage information, including cookies, IP addresses, device information, and browsing history
2. Purposes for Which We Use Personal Information
We use the personal information we collect for the following purposes:
- Processing, confirming, and managing lesson reservations
- Contacting customers and responding to enquiries
- Assigning instructors and conducting lessons
- Providing safe services based on each customer’s ability level and health condition
- Providing information about and arranging meeting places, equipment rental, and transportation
- Processing charges, payments, and refunds
- Responding to accidents, injuries, and emergencies
- Improving our services and planning new services
- Providing information about campaigns, promotions, and services
- Analysing website usage and improving our website
- Preventing and responding to fraud, violations of our terms, and other problems
- Complying with applicable legal obligations
3. Disclosure of Personal Information to Third Parties
We will not disclose personal information to third parties without the individual’s consent, except in the following circumstances:
- When disclosure is required by law
- When disclosure is necessary to protect a person’s life, physical safety, or property, and obtaining the individual’s consent would be difficult
- When information is shared with the assigned instructor to the extent necessary to conduct the lesson
- When information necessary for arrangements is shared, at the customer’s request, with a ski resort, equipment rental provider, transportation provider, accommodation provider, or another relevant service provider
- When we outsource payment processing, reservation management, email delivery, website operation, or other business functions to an external service provider
- When our business is transferred as a result of a merger, business transfer, or other form of business succession
4. Use of External Services
We may use external services, including Google Forms, for reservation processing, customer enquiries, website analytics, payment processing, and other operational purposes.
Information collected through these services may be handled in accordance with the privacy policy of the relevant service provider.
Where necessary for the provision of these services, personal information may be stored on servers located outside Japan.
5. Cookies and Website Analytics
Our website may use cookies and website analytics services to improve convenience, understand how the website is used, and improve our services.
Information collected through cookies does not normally include information, such as a name or telephone number, that directly identifies an individual by itself.
Users can disable cookies through their browser settings. However, doing so may prevent some website functions from operating correctly.
6. Security of Personal Information
We take necessary and appropriate security measures to prevent the unauthorised access, loss, leakage, alteration, or destruction of personal information.
We also provide necessary and appropriate supervision of employees and external service providers that handle personal information on our behalf.
7. Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or for the period required by applicable law.
When personal information is no longer required, we will securely delete or dispose of it using an appropriate method.
8. Requests for Access, Correction, or Deletion
Individuals may request notification of the purposes of use, disclosure, correction, addition, deletion, suspension of use, or suspension of disclosure to third parties regarding personal information held by us.
After verifying the identity of the person making the request, we will respond appropriately in accordance with applicable law.
To submit a request, please contact us using the details provided in Section 11 below.
9. Personal Information of Minors
Minors must obtain the consent of a parent or legal guardian before making a reservation or applying to use our services.
If a parent or legal guardian provides information on behalf of a minor, that parent or legal guardian confirms that all necessary consent has been obtained.
10. Changes to This Privacy Policy
We may amend this Privacy Policy when necessary due to changes in applicable laws, our services, or other relevant circumstances.
If we make any significant changes, we will provide notice on our website. The revised Privacy Policy will take effect when it is published on our website.
11. Contact Information
Business operator: SnowJourneyJapan LLC
Address: 58Ikazuchi, Minamiuonuma City, Niigata 949-7228, Japan
Email: info@snowjourneyjapan.com
Telephone: +81-90-8053-3513
Effective date: July 20, 2026
If there is any inconsistency between the Japanese version and this English translation, the Japanese version will prevail to the extent permitted by applicable law.